Are you a partner and already have CGWEBline access? Then please report your claim as usual via our CGClaimsWeb.
Go to loginAre you a vehicle owner or repair garage and do not have CGWEBline access? Then please use the form provided here.
Go to formIn addition to security, we are committed to providing our partners in the automotive trade with the quality, service and extra support that help to make our clients' business a success. Well-known car brands, importers and qualified car dealers throughout the whole of Europe put their trust in our know-how.
CarGarantie works day in, day out, on how to improve its performance and introduce innovations that provide comprehensive service and peace of mind – from the warranty agreement to the handling of damage claims. Professionalism, expertise, progress and top-class offers are a given here.
All-round service from specialists
Warranty handling
Need approval for repairs to go ahead or have questions about a damage claim? Then all you need to do is contact our warranty handling department:
Monday to Friday, from 8 a.m. to 6 p.m., as well as Saturday from 8 a.m. to 12 p.m.
Tel.: +49 (0) 761 4548 160
E-mail: schaden(at)cargarantie.de
Fax: +49 (0) 761 4548 185
For other times and on national holidays, please call
Tel.: +49 (0) 761 4548 199
ServiceCenter
For full information on warranties, warranty documents, advertising materials, or if you need advice, please contact our ServiceCenter:
Tel.: +49 (0) 761 4548 260
E-mail: servicecenter(at)cargarantie.com
Fax: +49 (0) 761 4548 248
IT
For queries relating to CGWEBline, please contact our IT support:
Tel.: +49 (0) 761 4548 232
The CarGarantie marketing team is on hand to advise its partners on every aspect of warranty marketing. Experts in the team’s three specialist groups – graphics, direct marketing and public relations – assist dealerships, manufacturers and importers on every marketing activity, ranging from developing strategic concepts to implementing them on the market.
The following key service areas are provided to CarGarantie partners:
Fast, unbureaucratic, competent – the staff at our Legal Advice Call Centre handle all legal counselling related to warranty residual risk insurance. We are on hand from the review into whether there is a case for liability based on defects, to the processing of correspondence with customers or their lawyers, and also legal representation in court.
How to reach the Legal Advice Call Centre:
Tel.: +49 (0) 761 4548 660
Fax: +49 (0) 761 4548 685
