In addition to security, we are committed to providing our partners in the automotive trade with the quality, service and extra support that help to make our clients' business a success. Well-known car brands, importers and qualified car dealers throughout the whole of Europe put their trust in our know-how.
CarGarantie works day in, day out, on how to improve its performance and introduce innovations that provide comprehensive service and peace of mind – from the warranty agreement to the handling of damage claims. Professionalism, expertise, progress and top-class offers are a given here.
All-round service from specialists
Warranty handling
Need approval for repairs to go ahead or have questions about a damage claim? Then all you need to do is contact our warranty handling department:
Monday to Friday, from 8 a.m. to 6 p.m., as well as Saturday from 8 a.m. to 12 p.m.
Tel.: +49 (0) 761 4548 160
E-mail: schaden(at)cargarantie.de
Fax: +49 (0) 761 4548 185
For other times and on national holidays, please call
Tel.: +49 (0) 761 4548 199
ServiceCenter
For full information on warranties, warranty documents, advertising materials, or if you need advice, please contact our ServiceCenter:
Tel.: +49 (0) 761 4548 260
E-mail: servicecenter(at)cargarantie.com
Fax: +49 (0) 761 4548 248
IT
For queries relating to CGWEBline, please contact our IT support:
Tel.: +49 (0) 761 4548 232
The CarGarantie marketing team is on hand to advise its partners on every aspect of warranty marketing. Experts in the team’s three specialist groups – graphics, direct marketing and public relations – assist dealerships, manufacturers and importers on every marketing activity, ranging from developing strategic concepts to implementing them on the market.
The following key service areas are provided to CarGarantie partners:
- Multi-lingual marketing concepts covering marketing strategies and the positioning of the warranty
- Customised creation and production of sales and advertising materials
- Comprehensive customer loyalty centre, including letter shop
- Training support
- Production and monitoring of sector analyses
- Europe-wide coordination of manufacture-specific warranty marketing strategies
Fast, unbureaucratic, competent – the staff at our Legal Advice Call Centre handle all legal counselling related to warranty residual risk insurance. We are on hand from the review into whether there is a case for liability based on defects, to the processing of correspondence with customers or their lawyers, and also legal representation in court.
How to reach the Legal Advice Call Centre:
Tel.: +49 (0) 761 4548 660
Fax: +49 (0) 761 4548 685